Frequently Asked Questions (FAQs) About Real Maids Inc
Proudly Serving Lake Forest, Gurnee, Northbrook, Libertyville, Grayslake, Lake Villa and Surrounding Areas
General Questions
Welcome to the FAQs page of Real Maids Inc. We understand that you may have questions about our services, policies, and processes. To help you find the answers you need quickly and easily, we’ve compiled a list of the most frequently asked questions. If you don’t find the information you’re looking for, please feel free to contact us directly. We’re here to help!
We offer a wide range of cleaning services, including residential cleaning, commercial cleaning, Airbnb cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and specialty services like carpet cleaning and window cleaning.
You can schedule a cleaning appointment by contacting us via phone, email, or through our website’s booking form. Our friendly customer service team will assist you in finding a convenient time for your cleaning service.
We proudly serve the following areas in Illinois: Lake Bluff, Lake Forest, Gurnee, McHenry, Grayslake, Lake County, and Kenosha. If you’re unsure whether we service your area, please reach out to us for confirmation.
Yes, we use high-quality, environmentally-friendly cleaning products that are safe for children and pets. If you have specific preferences or concerns about the products we use, please let us know, and we will accommodate your needs.
To prepare for our cleaning service, we recommend picking up any personal items, clutter, and valuable items. This allows our team to focus on providing a thorough and efficient cleaning. If you have specific instructions or areas that need special attention, please inform us in advance.
We understand that plans can change. If you need to cancel or reschedule your cleaning appointment, please contact us at least 24 hours in advance. This allows us to adjust our schedule and accommodate other clients. Last-minute cancellations may incur a fee.
Yes, all of our cleaners are fully insured and have undergone thorough background checks. We take the security and trustworthiness of our staff very seriously to ensure your peace of mind.
Your satisfaction is our top priority. If you’re not completely satisfied with the cleaning service, please contact us within 24 hours, and we will address your concerns promptly. We strive to exceed your expectations with every clean.
We accept various payment methods, including credit cards, debit cards, and online payments. Payment details will be provided when you schedule your cleaning service.
Yes, we offer recurring cleaning services on a weekly, bi-weekly, or monthly basis. Scheduling regular cleanings can help maintain the cleanliness and hygiene of your home or business. Contact us to discuss a plan that fits your needs.
Easy . . . fill out the Request a Quote form on this website or give us a call at (224) 656-3531
When we provide a quote, it’s our best guess estimate based on the information you provided us about the condition of your home. If feel we can’t get the house clean as quoted, we will notify you immediately to give you the option to add more time at an additional cost or set priorities for what we will focus on cleaning.
We will bring the equipment and cleaning products needed to clean your home. We use professional products that are much more effective than “grocery store” products.
In the Checklist of this page is a link to our cleaning checklist. All of our cleaners are trained to follow this checklist.